Because China shipping forwarder provide personalized service for you, to offer you a one-on-one customer service, they can empathize with your daily stresses as you are not just a number for them and can pay more attention to your problems and come up with a solution quickly.
And in China's freight forwarding market, the priority and resources given to direct foreign customers and foreign freight forwarders are completely different, and there is a very clear distinction. For example, during the peak season, direct foreign customers have priority and their orders are often handled by the most experienced service personnel; in the event of special circumstances, Chinese freight forwarders will also tend to give priority to orders from direct foreign customers.