A German customer purchased a
batch of LCD televisions from Shanghai in the first half of 2016 and the
payment term was LC. The customer specified strict requirements on the delivery
of goods and it would suffer significant losses in case of delay in delivery.
So the sales contract explicitly stipulated the time of shipment and the
supplier, in the event of delay, should make corresponding compensation.
However, contrary to expectation, the shipment of goods was two weeks later
than the original plan. Supplier seemed to have a good reason, arguing that the
delay was caused by the inspection by China Customs. It showed the inspection
notice issued by China Customs, indicating that it was a force majeure, instead
of their own responsibility, and that explained why it did not have to perform
the terms of compensation under the contract, the customer had no alternative. That
was understandable, it was difficult for foreign customers to check dynamic
information about Chinese customs and terminals.
Recommended by a friend, the customers
resorted to FIC Logistics China Port & Customs Inquiry system, they entered the container number and
all dynamic information was clearly shown, including the return time of
containers, customs clearance time, container inspections and so on. They found
that suppliers had been lying and the container was not checked by the Chinese Customs
and the return time of the container was two weeks late than the original plan.
That meant that the delay was caused by untimely loading as a result of supplier's
production delays, the supplier made an excuse of customs inspection and forged
a customs inspection notice.
The customer contacted our
customer service to further confirm and got the official evidence, they were
provided with dynamic information about Chinese Customs official containers. After
confirmation, the customer sent the evidence to the supplier, who in the face
of the facts, could not deny and compensate the said customer in accordance
with the contract terms.